Privacy Policy

We’re 100% plant-based, plastic-free & mostly gluten-free

About this policy
Erpingham House is committed to protecting customer privacy and ensuring that all personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
·         you use our website (
·         you make a booking on our website.
·         you make enquiries on our website.
·         someone is interested in working with us.

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that a customer gives to us via our site.

By providing personal data, a customer is agreeing that we can use their personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.
Who are we?

Erpingham House is a restaurant/venue based in Norwich.
Our registered address is: 22 Tombland, Norwich NR3 1RF.

How do we collect information from customers?

We collect information from you:
·         making a booking.
·         when visiting a restaurant (preferences, allergies etc.).
·         make an enquiry..

What type of information is collected from you?

Customers may be asked to submit personal information about themselves when making a booking. We will collect this information, so we can fulfil a booking request.
When you make a booking:

Erpingham House collects information such as:
·         title
·         name
·         e-mail address (used for booking confirmation and post-dining feedback emails)
·         billing information taken for deposits, ticketing, or holding credit card information for

You may submit your CV if you’re interested in working for us to EMAIL. This information may include:

·         personal details
·         employment details
·         education
·         salary history
·         other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at

How is information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
·         Internal record keeping.
·         Send you service emails (booking confirmation and post-dining feedback).
·         Improve our products and services.
·         Send marketing communications if you have opted in to receive them.
·         We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. Opentable for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will only be stored in the UK.
ResDiary data is stored securely in data centres managed by Rackspace.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at

You have a right to request a copy of the personal information that Erpingham House holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):


Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Changes to this statement
Erpingham House will occasionally update this Privacy Policy to reflect company and customer feedback. Erpingham House encourages you to periodically review this statement to be informed of how Erpingham House is protecting your information. This policy was last updated in July 2018.

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*We’d like to keep in touch with you about all our restaurants with exclusive news and advance booking opportunities. We will contact you about special events, new openings as well as the latest seasonal menus. We will keep your data secure, and of course would never sell or share data. You can change your mind at any time by clicking unsubscribe on any email you receive. View our Privacy Policy here.

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